Contact Chatham Hills Water Restoration

What can you do while you wait for the crew in Chatham Hills?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• Shut off the water at the main valve if you can't find the source fast. Basement homes usually have it near the water meter where the service line enters.
• Storm water usually gets in through window wells or the joint where the floor meets the wall. Move what you can to a dry room.
• Listen for the sump pump. If it's silent while the pit is full, the problem may be power or a stuck float, and the crew can sort out which.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What should you have ready when you call Chatham Hills Water Restoration?

You don't need everything figured out before you call, and these are the details the team will ask about.

• Which fixture or pipe is leaking, or that you can't tell yet.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• How much of the lower level is finished space.
• About how long the water has been sitting.
• Roughly when the house was built. Much of Chatham Hills went up in the 2010s, and the age points the crew toward likely trouble spots.
• If you plan to file a claim, which company your policy is with.
• Anything the crew needs to get in, like a gate code or where to park.

Answer what you can, and the crew will fill in the rest during the first visit.

What happens when the crew gets to your Chatham Hills home?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

Every wet area gets a reading and a photo, and that record becomes your photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

How does the age of Chatham Hills homes change a water call?

Homes in Chatham Hills are mostly from the 2010s, and in newer houses water damage usually traces back to an appliance or a sump pump. A finished basement changes the drying plan, and they're common in this area. Heavy rain raises groundwater here, and that can push water through basement floors and walls. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. Mention any of this when you call, and the crew will plan around it.

Which areas around Chatham Hills can call this number?

Homeowners in these parts of Chatham Hills use this page:

• Midland · much of it from the 2010s to 2020s, many with finished basements
• Serenade · many with finished basements
• Chatham Village · homes from the 2010s, most with basements
• Heartwood · basements are common
• Chatham Gallery · much of it from the 2020s, finished basements are common

If you're just outside Chatham Hills, in Andover, Pebble Brook, East Harbour, Viking Meadows, Wood Wind Landing, Morgan Woods, Maple Knoll and Springmill Villages, this is still the number to call. For addresses near the edge of the service area, call and the team will check whether a crew can get there. You can read more about water damage restoration in Chatham Hills and basement flooding.

What do callers in Chatham Hills want to know first?